Privacy Policy

1. Personal information we collect

We collect personal information that is reasonably necessary for us to respond to enquiries and provide our website development services. This may include:

• Name
• Email address
• Phone number (if you choose to provide it)
• Company or studio name
• Project type (for example WordPress, Shopify or other)
• Details about the website, design or project you are enquiring about
• Any other information you voluntarily provide through our forms or when communicating with us

We do not collect sensitive information unless you specifically provide it and it is necessary for the services we are discussing.

2. How we collect personal information

We collect personal information directly from you when you:

• Submit a project enquiry or contact form on our website
• Email, call, or otherwise communicate with us
• Click a phone number on our website (we may record the date, time and page URL of that click so we can follow up; we do not capture your phone number or caller identity from the click itself)
• Interact with our website (e.g. through cookies and analytics tools)

We may also collect information automatically through cookies and similar technologies when you browse our site (see section 5).

3. Why we collect and use your personal information

We collect and use your personal information for the following purposes:

• To respond to project enquiries and quote requests
• To prepare quotes, discuss scope, timelines and a potential or ongoing website build
• To send project updates, invoices or follow-ups via phone, SMS or email
• To communicate with you about your project and manage our relationship with you
• To improve our services, website and client experience
• To comply with our legal and regulatory obligations
• For internal record-keeping and business administration

We will only use your personal information for these purposes or purposes that are directly related and that you would reasonably expect. We do not sell, rent or share your information with third parties for marketing purposes.

4. Disclosure of personal information to third parties

We do not sell your personal information. We may disclose your personal information to third parties who help us operate our business and deliver our services. These include:

• Make.com — We use Make.com to automate workflows and connect our website forms to other tools (e.g. email notifications or enquiry management). Information submitted through our forms may be processed by Make.com.
• Google Analytics (Google LLC) — We use Google Analytics to understand how visitors use our website. This may involve sending anonymised usage data to Google servers, which may be located in the United States.
• Google reCAPTCHA — We use Google reCAPTCHA to help protect our contact forms from spam and abuse.
• Our website hosting provider, email service providers, and other IT service providers who assist with the operation and security of our website and business
• Professional advisors (e.g. accountants, lawyers) where necessary
• Government or regulatory bodies where required by law

Where we disclose personal information to third parties, we take reasonable steps to ensure they handle it in accordance with applicable privacy laws.

5. Cookies and website analytics

We use cookies and similar technologies to improve the functionality of our website and to analyse how visitors use it. In particular, we use Google Analytics (provided by Google LLC) to collect information about website usage, such as pages visited, time spent on site, and traffic sources.

Google Analytics may collect and process your IP address and other information. Data collected by Google Analytics may be transferred to and stored on servers located outside Australia, including in the United States.

You can prevent Google Analytics from collecting data about your visit by using the Google Analytics Opt-out Browser Add-on or by adjusting your browser settings to block cookies.

For more information about how Google handles your data, please see Google’s Privacy Policy.

6. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including:

• Responding to your enquiry and providing our website development services
• Following up on project enquiries and completed builds
• Meeting legal, accounting, or reporting requirements

As a general guide, we typically retain information from form submissions for up to 24 months after your last interaction with us, after which it is securely deleted or de-identified. We may retain information for longer if required by law or where it is necessary for ongoing legitimate business purposes.

7. Security of your personal information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes technical and organisational measures such as secure hosting, access controls, and encryption where appropriate.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. International data transfers

Some of the third parties we use (including Make.com and Google) may be based outside Australia, including in the United States. This means your personal information may be transferred to, and stored and processed in, other countries.

Where we transfer personal information overseas, we take reasonable steps to ensure it receives a level of protection comparable to that required under the Australian Privacy Principles.

9. Your rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your personal information (where we no longer need it or you withdraw consent, subject to our legal obligations)
• Opt out of certain communications (e.g. marketing messages)

To exercise any of these rights, please contact us using the details below. We will respond to reasonable requests within a reasonable time and may need to verify your identity first.

10. Complaints

If you have a complaint about how we have handled your personal information, please contact us first so we can try to resolve it. We take complaints seriously and will investigate and respond promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a new “Last updated” date. We encourage you to review this policy periodically.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• The Designers Developer — Brendan Foster
• Busselton, South West Western Australia
• Phone: 0400 405 040
• Email: info@thedesignersdeveloper.com
• Website: https://thedesignersdeveloper.com/